CSA was founded in 1996. Since then it has continued to develop its work in service provision and IT and Communications Systems solutions.

Our work is centred in the following horizontal activities:

• Engineering and consultancy
• BPO
• Support and maintenance of solutions

Providing services in the technological areas of:

• Communications
• Security
• Systems
• Development

With our main commercial activities focused on the following sectors:

• Industry
• Public Administration
• Banking and Stock Exchange
• Health and Social Services

In all of the above mentioned sectors, CSA has a consolidated portfolio of clients and references.

Geographically, CSA has delegations in Burgos, Madrid, Tenerife and Valladolid, as well as work centres in different cities in accordance with the necessities in the undertaking of projects.

The key points of CSA's value proposition are:

• Proximity and empathy with the Client and their problems
• Quality of service through the use of highly-qualified resources
• Certified processes and procedures
• Independence from manufacturers

The first point is by far the most important as it guarantees vocation of service which drives CSA's activities. Our activity is based on an understanding that the service goes beyond the contract, including unexpected and unspecified peculiarities.

To ensure the quality of the services provided, CSA pays special attention to human capital, providing our people with all the necessary means and guaranteeing a high level of specialisation and certification which objectively endorses our proposals.

While the quality of the human resources is a key factor in the success of our operations, standardisation of procedures in all our activities, together with the raising of awareness across the whole organisation are essential when providing high added-value services and complex solutions.

As in the case of human resources, CSA has accredited its processes to objectify the solvency of its offer, having obtained the following certifications:

•  ISO 9001 which guarantees the adaptation of its processes to the defined quality goals of the organisation. •  ISO 14001 which guarantees that CSA's activities and that of its providers that intervene in CSA's operations, satisfy environmental regulations.
•  ISO 20000-1 on management of service provided to our clients, ensures its continuity and quality before the incidents and malfunction of the elements it is composed of.
•  ISO 27001 on security of information, which guarantees the integrity, and confidentiality of data treated by CSA in the development of its services.
•  ENS Category High, which determines the security policy in the use of electronic media and establishes a set of basic principles and minimum requirements that guarantee an appropriate information protection.

 

To maintain the technical level, CSA is continuously performing activities on R&D, que that allow us keep the pace with the new technology avances as well to maintain trained our resources.

 

•  These activities, carried out in some cases, in collaboration with other partners, have been financed by the Spanish and EU authorities and have allowed us to obtain the “INNOVATIVE SME” seal, which certifies our dedication to continuous innovation, which allows us to advance technological trends and anticipate its advantages to our clients.
•  Regarding Corporate Social Responsibility, CSA is a signatory and partner of the United Nations Global Compact, an international initiative that promotes ten universally accepted principles in the core areas of human rights, labour, the environment and anti-corruption.

Finally, our commitment to customer service is highlighted in the first point of our value proposition, confirmed by our independence when choosing manufacturers and technologies to carry out our projects and services. Our value derives from the client's perception of the globally considered solution or service, and not the specific elements used in its construction.